We realize your annoyance, and sincerely apologize to the inconvenience. We’ll be in contact with you Soon to learn more.
The appointments are built nonetheless immediately after I named Nov 29…’it was never ever confirmed from the process’. At that time I'm scheduled by Fred Parsons nd Mike Botaishs’ workforce they will be right here Dec four….
September nine, 2018 at eleven:22 pm On September eight, 2018 Employee Jose Hernandez arrived to my property to complete hardwood ground lnstallation on my stairs and l’m extremely upset Along with the perform which has been accomplished. The worker Lower the hardwood floor product improperly and you can see Area in between hardwood flooring material about the measures. The employee has nails and holes within the hardwood ground material on 13 measures. When l asked Jose Hernandez relating to this and why l can see nails coming out from the hardwood flooring materials he mentioned This can be the way it’s suppose to become and he’s performed all he can perform. I’m really upset simply because l experience he is insulting my intelligence by telling me this due to the fact he is suppose to get a licensed contractor who focuses on performing this work and to tell me This is certainly how it ought to be is unfortunate.
August 10, 2017 at 6:31 pm We experienced carpet and laminate mounted and as the previous remark described the gross sales team was fantastic. The carpet men ended up fantastic…our issue will be the laminate. They despatched 2 young guys who at last got to my property all over 9am. Spent most the day on their own phones, still left quite a few periods on “breaks”. My partner didn’t complain whatsoever, I get residence at 6:30pm to feed them dinner thinking they are actually challenging at work all day. At 7pm they explain to us It will likely be two a lot more hours. We agreed to acquire it done considering that carpet was coming the next early morning and all my eating home furnishings was in my lounge. 15 mins. afterwards they explain to us they modified their minds and they'll come early the next day to get performed right before carpet. They were being continue to there right after five:30pm the following day!!! WTF!! 22 several hours plus they weren’t performed?? We wound up having to move my living room furnishings again ourselves.
I assume to become reimbursed for time off empire carpet nj do the job and possibly for The complete carpet since you cannot observe up within your warranty .
Nonetheless it would be fantastic to get Empire stand powering their very poor installation and unintelligible customer service
We’re unhappy to listen to about the problems that you've been going through together with your hardwood flooring, and recognize that we’re currently working over a achievable Remedy in your case. We’ll be pursuing up along with you soon, once we examine this make any difference even more.
I never ever read from corporate... I phone Baltimore yet again haven't listened to back again. I call the call center again and was promised that everybody involved was A part of the email and everyone in the corporate office she and somebody ought to get back again to in 24 hrs but it was immediately after hours.
(1) the pads used in the lounge certainly are a kind of StainMaster pad that I feel is intended to Increase the life of the carpet. Even so, the pads that put in as a result of out the remainder of the residence are not StainMaster and so are ,actually, a sort of multicolored pad that does have any sort of moisture barrier beneath the carpet.
I've still to check out The cash. Kim Laurecella (undecided in the spelling) has termed me serveral moments through my working hrs. I am a teacher and can’t get the phone at specific moments. I've explained that. I have identified as Kim again within just minutes and she does not get her phone.
We had been advised that the do the job could just take up to 2 working day for completion. We designed the agenda for installation two months beforehand so we wouldn't really need to just take time off get the job done And become performed by the time our Thanksgiving company (relatives) arrived.
November six, 2017 at eleven:fifty eight am We procured a carpet for our decreased degree, a 12 months later on we commenced noticing carpet rolls so i called Empire Today to discover if they could have their installers come back to tighten up the Room. The customer service agent gave me a affirmation number and advised me that Steve Fulbright would get in touch with me back again to set up an appointment with me to come out to see the carpet.
six:) LVP – Kitchen area 75sqft: installer tried to glue current naplock down instead of substitute the naplock as was speculated to be.
Make sure you Observe: all of our stuff from bedrooms is sitting down from the bogs, and our we're struggling to make use of the bogs and or any realted features. This is often unaceeptable and Completely wrong in so numerous ways.